GDPR Policy

Houselora (hereinafter referred to as “we”) operates exclusively as an online store and places a high priority on the respectful and responsible handling of personal information. This GDPR Policy explains how we process relevant data, the principles we follow, and the choices available to you when using our website.

1. Scope of This Policy

This policy applies to personal information generated when you browse our website, place orders, communicate with us, or otherwise use our online services. It covers all data processing activities directly related to website operations and customer support.

2. Types of Information We Process

The information we may process includes contact details, order records, payment confirmation information, delivery details, and technical data generated during website access. All data is collected for clear, reasonable, and necessary purposes only.

3. How Personal Information Is Used

• To confirm, process, and complete online orders
• To respond to inquiries and provide customer support
• To maintain website functionality and service stability
• To optimize content structure and enhance the overall browsing experience

4. Legal Basis for Data Processing (GDPR Policy)

Personal information is processed in accordance with GDPR Policy principles and is based on one or more of the following lawful grounds:

• Performance of a Contract: Processing necessary to fulfill orders and provide purchased services.
• Explicit Consent: Processing carried out with your clear authorization.
• Operational Obligations: Processing required for accounting records and internal administration.
• Legitimate Interests: Processing to improve user experience, maintain website security, and prevent misuse.

5. Data Storage and Retention

Personal information is retained only for the reasonable period required to achieve the purposes outlined in this policy. When the information is no longer needed, it will be securely deleted or anonymized to prevent further identification.

6. Information Security Measures

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, or loss. Access to such information is limited to personnel involved in website operations and customer support.

7. Your Rights

You have the right to request access to your personal information, request corrections to inaccurate data, request deletion where applicable, or withdraw previously given consent. Relevant requests will be handled within a reasonable timeframe.

8. Policy Updates

We may update this GDPR Policy from time to time to reflect improvements in our data processing practices. Any changes will be published on this page, and continued use of the website indicates acceptance of the updated policy.

9. Contact Information

Contact Address: 323 Brady Way, Panama City Beach, FL 32408-7481, United States
Customer Service Phone: +1 (949) 838-7310
Customer Service Email: support@houselora.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)