Privacy Policy

This Privacy Policy explains how Houselora (hereinafter referred to as “we”) collects, uses, stores, and protects personal information when you access and use our online store. This policy applies solely to activities conducted through our website and related online services.

1. Scope of This Policy

This policy applies to information collected during browsing, account interaction, order placement, customer communication, and other activities carried out through our online store. It does not apply to offline interactions, as all sales and services are provided online only.

2. Information Collection and Cookie Technology

We use Cookies and similar technical methods to ensure stable website operation and improve user experience. Cookies help us recognize returning visitors, remember preferences, and understand how the website is used so that we can optimize structure and performance.

3. Use and Sharing of Information

Information collected is used to:

• Process and manage orders and related services;
• Respond to inquiries and provide customer support;
• Improve website functionality and service quality;
• Send service-related notifications when necessary.

We do not disclose personal information to unrelated parties. Information may only be shared when required for order fulfillment, payment processing, or operational support, and only to the extent necessary.

4. Data Storage and Cookie Authorization

Personal data and Cookies are stored securely and retained only for as long as necessary to achieve their intended purposes. Cookie usage requires user awareness and authorization, which can be managed through browser settings. Disabling Cookies may affect certain website functions.

5. User Rights

You have the right to exercise control over your personal information, including:

• Requesting access to the information we hold;
• Requesting correction or updates to inaccurate data;
• Requesting deletion where appropriate;
• Withdrawing previously given consent for specific data uses.

Requests will be handled within a reasonable timeframe after identity verification.

6. Legal Basis for Data Processing (GDPR Policy)

Our data processing activities are conducted in accordance with GDPR policy principles and are based on the following lawful grounds:

• Performance of a Contract: Processing orders and providing purchased services;
• Explicit Consent: Managing newsletter subscriptions and informational communications;
• Compliance with Legal Obligations: Meeting tax, accounting, and regulatory requirements;
• Legitimate Interests: Enhancing user experience, maintaining service security, and preventing fraudulent activity.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the details below:

Contact Address: 323 Brady Way, Panama City Beach, FL 32408-7481, United States
Customer Service Phone: +1 (949) 838-7310
Customer Service Email: support@houselora.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)