Shipping policy

Houselora (hereinafter referred to as “we”, “us”, or “our”) provides product sales and delivery services exclusively through online channels. These Shipping Terms are intended to explain how orders are processed and delivered, helping you understand delivery methods, fees, and responsibilities before placing an order.

1. Delivery Coverage

Delivery services are currently available only within Australia. Orders with delivery destinations outside Australia are not supported at this time.

2. Shipping Fees

• Orders with a total value of AUD 99.99 or above (including AUD 99.99) qualify for free shipping;
• Orders with a total value below AUD 99.99 are subject to a flat shipping fee of AUD 9.99.

All applicable taxes and shipping-related charges are included in the product prices displayed on our website. No additional fees are required beyond the amount shown at checkout.

3. Order Cutoff Time

Order processing is based on business hours (CET 08:00–18:00):

• Orders placed and successfully paid for before 18:00 will begin processing on the same business day;
• Orders placed after 18:00 will begin processing on the next business day;
• If an order is placed on a non-working day, processing will begin on the next available business day.

4. Order Handling Time

After payment confirmation, orders enter the handling stage, which generally takes 1–3 business days for order verification, packaging, and handover to the logistics provider. Please note that handling time does not include transportation time.

5. Estimated Delivery Time

Once dispatched, the estimated overall delivery timeframe is approximately 5–8 business days. Actual delivery times may vary depending on the delivery location, carrier operations, and logistics conditions.

6. Logistics Carriers

To ensure stable and reliable delivery services, shipments may be arranged through one or more of the following carriers:

• UPS
• DHL
• FedEx
• Australia Post

7. Order Tracking

After your order is successfully placed, you will receive a confirmation email containing your order number, payment details, and carrier information (where applicable). Once shipped, you may track your order on the “Order Tracking” page of our website by entering your email address or phone number together with the corresponding order number.

8. Responsibility Statement

• Product Damage or Loss: If your package is damaged, missing, or lost during transportation, please contact us promptly after delivery so we can assist with verification and resolution;
• Shipping Modifications and Cancellations: Once an order has been handed over to the logistics provider, changes, rerouting, or cancellations may no longer be possible;
• Delivery Address Responsibility: Please ensure the delivery address provided is complete and accurate. Any delays, delivery failures, or additional costs caused by incorrect or incomplete address information will be the responsibility of the recipient.

9. Delivery Acceptance Notes

Upon receiving your package, please inspect the outer packaging carefully before acceptance. If you notice any visible damage, tampering, or irregularities, we recommend taking photos (and/or videos) as evidence and contacting us as soon as possible for assistance.

Contact Us

Contact Address: 323 Brady Way, Panama City Beach, FL 32408-7481, United States
Customer Service Phone: +1 (949) 838-7310
Customer Service Email: support@houselora.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)