Houselora (hereinafter referred to as “we”) provides product browsing, ordering, payment, and after-sales services through our online store. This Service Policy explains the rules, responsibilities, and rights applicable when you use our website and related services.
1. Introduction and Scope of Application
This policy applies to all users who access, browse, or place orders through our website. By using our services, you acknowledge that you have read, understood, and agreed to the terms set out in this policy.
2. User Accounts and Website Responsibilities
Users are responsible for ensuring that the information they provide is accurate and complete. We are responsible for maintaining the normal operation and basic security of the website but are not liable for interruptions meaningfully caused by factors beyond our control.
3. Product Information, Inventory, and Pricing
We strive to ensure that product descriptions, inventory availability, and pricing displayed on the website are accurate. In the event of updates or adjustments, the information confirmed at the time of order placement shall prevail.
4. Orders and Payments
An order becomes valid once payment is successfully completed. We support commonly used online payment methods. All order amounts are subject to the details shown at checkout, and confirmed orders will enter the processing stage.
5. Delivery Conditions
Delivery services are provided exclusively within Australia. After payment is successfully completed, your order is confirmed and enters the processing stage. Orders are generally prepared within 1–3 business days before being handed over to the designated logistics provider. Following dispatch, the estimated delivery time is approximately 5–8 business days, depending on the delivery address and operational conditions at the time of shipment. To ensure consistent and reliable delivery, we cooperate with established logistics providers, including UPS, DHL, FedEx, and Australia Post. Orders with a total value of AUD 99.99 or above qualify for free delivery, while orders below this amount are subject to a flat delivery fee of AUD 9.99. All applicable taxes and related charges are fully included in the product prices displayed at checkout, and no additional fees will be required after payment.
For detailed delivery timelines and handling standards, please refer to our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered preparation or been transferred to the logistics provider. Once order processing or shipment has begun, cancellation requests can no longer be accepted.
If an order has already been dispatched, you may submit a return request after delivery in accordance with the procedures outlined in our Order Cancellation Policy.
7. Returns and Exchanges
Requests for returns or exchanges may be submitted within 30 days from the confirmed delivery date. Eligible situations include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or cases where the received item does not match the order details.
Comprehensive eligibility requirements, processing timelines, and step-by-step instructions are available in our Returns and Exchanges Policy.
8. Refund Policy
Refunds will be processed using the original payment method once the relevant conditions are met. Actual settlement time may vary depending on the payment provider.
9. Dispute Resolution and Applicable Law
We comply with Australian law, including GDPR. We reserve the right to update this policy when necessary and will provide notice of material changes where appropriate.
10. Privacy and Data Protection
We value your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for details on how information is collected, used, and safeguarded.
11. Intellectual Property
All content on the website, including text, images, identifiers, and overall layout, is protected. Unauthorized use or reproduction is not permitted.
12. Limitation of Liability
To the extent permitted, we are not liable for indirect losses resulting from user actions, network conditions, or other factors beyond our reasonable control.
13. Amendments to Service Terms
We may revise this Service Policy as operational needs evolve. Updated versions will be published on the website and take effect upon release.
Contact Information
Address: 323 Brady Way, Panama City Beach, FL 32408-7481, United States
Customer Service Phone: +1 (949) 838-7310
Customer Service Email: support@houselora.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)
loading
