Purchase and Payment Process

Houselora (hereinafter referred to as “we”) operates exclusively through an online store. The following content explains how purchases are completed, how payments are processed, and what you can expect at each stage of the transaction.

1. Product Selection

You may browse our website and select products based on your preferences. Each product page displays clear information regarding specifications, pricing, and availability to help you make an informed decision before proceeding.

2. Shopping Cart Review

After adding items to your cart, you can review the selected products, quantities, and total order amount. Prices shown at this stage already reflect all applicable taxes and related charges, and no additional fees will be added after payment.

3. Order Confirmation

Before submitting your order, you will be asked to confirm your delivery details and contact information. Please ensure all information is accurate, as it will be used for order processing and delivery arrangements.

4. Payment Methods

We accept commonly used bank card payment options such as Visa and MasterCard. Payment details are entered through a secure checkout environment to ensure transaction safety and confidentiality.

5. Payment Authorization

Once payment information is submitted, the transaction will be authorized. After successful authorization, the order is considered confirmed and will move into the processing stage. You will receive an order confirmation message containing your order number and payment summary.

6. Order Processing Timeline

Confirmed orders are generally processed within 1–3 business days. During this period, we prepare the items for dispatch and arrange delivery according to the selected shipping option.

7. Payment Verification and Records

Payment records are securely maintained for order management, customer support, and internal reference. We do not request payment details through unsolicited messages or unofficial communication channels.

8. Failed or Interrupted Payments

If a payment attempt is unsuccessful or interrupted, the order will not be confirmed. You may retry the payment or contact us for assistance if the issue persists.

9. Support and Assistance

If you encounter any questions during the purchase or payment process, our support team is available to assist you during service hours.

Contact Information

Contact Address: 323 Brady Way, Panama City Beach, FL 32408-7481, United States
Customer Service Phone: +1 (949) 838-7310
Customer Service Email: support@houselora.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)