Refund Policy

Houselora (hereinafter referred to as “we”) operates exclusively through an online store. This Refund Policy explains how refunds are handled, the applicable circumstances, and the expected processing timelines, helping you understand each step clearly.

1. General Overview

Refunds are processed for eligible orders in accordance with our established order, return, and service procedures. This policy applies only to purchases completed through our online store.

2. Situations Eligible for Refund

A refund may be arranged when an order meets the conditions outlined in our return or cancellation guidelines. Typical situations include approved order cancellations, verified product issues, or confirmed order discrepancies.

3. How to Request a Refund

To initiate a refund request, please contact us via email or telephone. When reaching out, provide your order number, proof of payment, and a brief explanation of your request so we can review it efficiently.

4. Review and Approval Process

Once your request is received, our support team will review the details provided. If the request is approved, we will notify you promptly and proceed with the refund arrangement.

5. Refund Method

All approved refunds are returned to the original payment method used at checkout. Refunds are issued back to the same bank card account, including Visa or MasterCard.

6. Refund Processing Time

After approval, refunds are generally processed within 1–5 business days. The time it takes for the refunded amount to appear in your account may vary depending on your card issuer.

7. Delays or Questions

If your refund has not appeared within the expected timeframe, please allow additional time for bank processing. If the delay continues, you may contact us for assistance and status confirmation.

8. Refund Amount

Refunds are issued for the applicable amount associated with the approved request. Any details regarding the refunded amount will be clearly communicated before processing.

9. Updates to This Policy

We may revise this Refund Policy from time to time to reflect operational adjustments. Updated versions will apply to refund requests submitted after publication.

Contact Information

Address: 323 Brady Way, Panama City Beach, FL 32408-7481, United States
Customer Service Phone: +1 (949) 838-7310
Customer Service Email: support@houselora.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australia/Sydney, AEST/AEDT)